QUALITY IS PARAMOUNT TO US
Any media purchased through MARSTA Photography is covered by our quality guarantee. The below guarantee sets out what we will do for you should you not be totally satisfied with your purchase.
A great amount of effort has been put into ensuring all digital media that can be instantly downloaded are of the highest quality. This includes certain aspects like exposure, colour, sharpness and free from imperfections. Should you not be happy with the media you have purchased please simply contact us to discuss this further, there are many options that we can offer to ensure you are still happy with your purchase.
These options include re-editing the media to improve the exposure, colour and sharpness. Should there be any imperfections that were missed then we will fix these. Both of these options are free of charge. If you are not happy with the overall quality of the photo and subsequent changes are not satisfactory to you then we will offer an exchange for another photo of similar style. An exchange will be at the sole discretion of MARSTA Photography and if we agree that the high quality we promised was not met.
Due to the nature of digital media refunds unfortunately cannot be offered as there is no possible way of returning digital goods. Should other options be exhausted then we will offer a credit only to the amount purchased, which can be used for any media on the website. This credit will be valid a year from when it was given.
PHOTOGRAPHIC & POSTER PRINTS
All photographic and large format poster prints of media are checked and edited to ensure that they are of the highest quality. This includes exposure, colour, sharpness and a free from imperfections. Before sending your order, we will check your prints to ensure it meets our quality standards, if not then we will re-print your media with all the necessary adjustments. This service is included in your original purchase price.
Should you have any complaints about our service please get in contact with us. MARSTA Photography will do everything reasonably possible to ensure you are happy with our quality and service.